Terms of Service

1. Services

Optimo Agency provides AI-powered lead generation, sales automation, and appointment-setting solutions, including SMS and voice-based agents.

2. Eligibility

By using our services, you confirm that you are at least 18 years old and authorized to enter into a binding agreement on behalf of your business.

3. Client Responsibilities

Clients agree to:

• Provide accurate and timely access to lead data and CRM platforms
• Comply with all relevant local laws regarding SMS, telemarketing, and data privacy
• Maintain truthful representation of offers promoted through our systems

4. Payments

Our services may be billed on a:

• Performance basis (e.g., per qualified lead or booked call)
• Flat-rate monthly retainer, or
• Hybrid model

All fees are invoiced in AUD and must be paid in full and on time. Unpaid invoices may result in suspension of services.

5. Performance & Guarantees

While we strive to generate leads and drive business outcomes, we cannot guarantee any specific results. AI performance may vary depending on lead quality, market conditions, and data accuracy.

6. Intellectual Property

All proprietary systems, scripts, workflows, and snapshots created by Optimo Agency remain our intellectual property unless explicitly transferred in writing. Clients receive a limited-use license to use them during the engagement.

7. Termination

Either party may terminate services with 14 days' written notice. No refunds are issued for work already completed.